last updated: January 29, 2026
Privacy Statement
Our Commitment to Your Privacy
DVNQ is committed to protecting your privacy and confidentiality. We comply with the Privacy Act 1988 (Cth), Information Privacy Act 2009 (Qld) as amended by the Information Privacy and Other Legislative Amendments Act 2023 (Qld), and other relevant Queensland legislation including the Human Rights Act 2019 (Qld), Part 5A of the Domestic and Family Violence Protection Act 2012, and Section 159C of the Child Protection Act 1999.
What Information We Collect
We only collect information necessary to provide our services, including:
How We Use and Store Your Information
Sharing Your Information
We only share your information with your consent, except when:
Your Rights
You have the right to:
For detailed information about accessing your records, including children's counselling records, please contact us.
Note: We may require identifying information to support your requests.
CCTV Surveillance
Our premises use CCTV for safety and security. Footage is stored securely for 30 days and may be provided to police when required by law. By entering our premises, you consent to CCTV surveillance.
Note: The coffee shop area has separate CCTV not managed by DVNQ.
Data Breaches
If a data breach occurs that may cause you serious harm, we will notify you, the Queensland Information Commissioner, and the Office of the Australian Information Commissioner as soon as practicable in accordance with the Mandatory Data Breach Scheme.
Contractors and Third Parties
All contractors and third parties must maintain confidentiality, use information only for authorised purposes, implement security measures, and securely destroy information within 30 days of project completion.
Website and Cookies
We collect website usage data for statistical purposes to improve our services. We use cookies to enhance your website experience. You can adjust your browser settings to refuse cookies.
Making a Complaint
If you believe there has been a breach of privacy legislation, please put your complaint in writing.
Contact DVNQ:
CEO, DVNQ
PO Box 6061, Townsville QLD 4810
Phone: 07 4721 2888
Email: ceo@dvnq.org.au
External complaint options:
Queensland Ombudsman: 1800 068 908 | ombudsman@ombudsman.qld.gov.au
Queensland Human Rights Commission: 1300 130 670 | enquiries@qhrc.qld.gov.au
Office of the Australian Information Commissioner: 1300 363 991 | www.privacy.gov.au
If your complaint involves a criminal offence, please contact Queensland Police Services.
Policy Updates
We may update this privacy statement to reflect changes in our practices or legal requirements. Significant changes will be posted on our website for 30 days, and the date stamp will be updated.
More Information
For our complete Privacy and Confidentiality Policy, including detailed information about data breach management, contractor obligations, accessing your information, and compliance requirements, please contact us.
Questions about your privacy?
Contact us at 07 4721 2888 or ceo@dvnq.org.au
DVNQ is committed to maintaining the highest standards of privacy and confidentiality in all our operations.
DVNQ is committed to protecting your privacy and confidentiality. We comply with the Privacy Act 1988 (Cth), Information Privacy Act 2009 (Qld) as amended by the Information Privacy and Other Legislative Amendments Act 2023 (Qld), and other relevant Queensland legislation including the Human Rights Act 2019 (Qld), Part 5A of the Domestic and Family Violence Protection Act 2012, and Section 159C of the Child Protection Act 1999.
What Information We Collect
We only collect information necessary to provide our services, including:
- Contact details (name, address, phone, email)
- Information about your situation and service needs
- Health information and other sensitive information (with your consent or where required by law)
- Website usage data (IP address, pages visited)
How We Use and Store Your Information
- Information is stored securely on encrypted systems with restricted access
- We use your information only to provide services and meet legal obligations
- Hard copies are destroyed after electronic storage
- Client records are kept for only the period required by law
- Unauthorised access is prohibited and monitored through audit logs
- DVNQ stores all information within Australia
Sharing Your Information
We only share your information with your consent, except when:
- Required by law (court orders, subpoenas)
- There is a serious safety risk
- Reporting child abuse or neglect
- Participating in coordinated domestic violence responses
Your Rights
You have the right to:
- Access your personal information (requests assessed within 14 days)
- Request corrections to your information
- Decline to provide information or withdraw consent
- Make a complaint about our privacy practices
For detailed information about accessing your records, including children's counselling records, please contact us.
Note: We may require identifying information to support your requests.
CCTV Surveillance
Our premises use CCTV for safety and security. Footage is stored securely for 30 days and may be provided to police when required by law. By entering our premises, you consent to CCTV surveillance.
Note: The coffee shop area has separate CCTV not managed by DVNQ.
Data Breaches
If a data breach occurs that may cause you serious harm, we will notify you, the Queensland Information Commissioner, and the Office of the Australian Information Commissioner as soon as practicable in accordance with the Mandatory Data Breach Scheme.
Contractors and Third Parties
All contractors and third parties must maintain confidentiality, use information only for authorised purposes, implement security measures, and securely destroy information within 30 days of project completion.
Website and Cookies
We collect website usage data for statistical purposes to improve our services. We use cookies to enhance your website experience. You can adjust your browser settings to refuse cookies.
Making a Complaint
If you believe there has been a breach of privacy legislation, please put your complaint in writing.
Contact DVNQ:
CEO, DVNQ
PO Box 6061, Townsville QLD 4810
Phone: 07 4721 2888
Email: ceo@dvnq.org.au
External complaint options:
Queensland Ombudsman: 1800 068 908 | ombudsman@ombudsman.qld.gov.au
Queensland Human Rights Commission: 1300 130 670 | enquiries@qhrc.qld.gov.au
Office of the Australian Information Commissioner: 1300 363 991 | www.privacy.gov.au
If your complaint involves a criminal offence, please contact Queensland Police Services.
Policy Updates
We may update this privacy statement to reflect changes in our practices or legal requirements. Significant changes will be posted on our website for 30 days, and the date stamp will be updated.
More Information
For our complete Privacy and Confidentiality Policy, including detailed information about data breach management, contractor obligations, accessing your information, and compliance requirements, please contact us.
Questions about your privacy?
Contact us at 07 4721 2888 or ceo@dvnq.org.au
DVNQ is committed to maintaining the highest standards of privacy and confidentiality in all our operations.
